Refunds

Eligibility

A refund may be requested if we cancel a cohort, if we materially fail to deliver the described modules, or if you cancel within the cooling-off window below. Australian Consumer Law guarantees still apply and are not limited by this page.

Timeframe

Written cancellation for a public Cohort Studio seat received 14 or more days before week 1 starts is eligible for a full refund of tuition paid. Between 13 days and 48 hours before start, 50% of tuition is refundable. After the first taught session begins, tuition is not refundable except as required by law or if we cancel remaining weeks.

Full or partial refunds

Field Briefs are refundable in full if we have not yet conducted the site visit. After the visit, a partial refund of unused desk time may be offered at our discretion, typically not more than 40% of the fee. Embedded Partnership months already commenced are not refunded; future unused months billed in advance are refunded minus work already scheduled in writing.

Non-refundable items

Travel booked at cost, venue hire paid to third parties, and courier of printed materials are not refundable once incurred. Deposit invoices marked non-refundable in the engagement letter stay non-refundable unless we cancel.

Refund process

Email info@appfieldbase.digital with the subject “Refund”, your invoice number, and the reason. We acknowledge within two working days and decide within ten working days.

Processing time and method

Approved refunds are paid back to the original account within 15 working days. We do not send cash or third-party wallets. International transfers may take longer depending on banks.

Cancellation by us

If a public cohort cannot run (for example fewer than four confirmed seats), we refund tuition in full or offer a later date. We are not liable for your travel booked against a public date; wait for our confirmation email before flying.

Exceptions

If a participant is removed for harassment or for attending without a live change after we asked, no refund is due. If illness prevents attendance, we will try to move the seat to the next cohort rather than refund, unless consumer law requires otherwise.

Contact for refund requests

info@appfieldbase.digital · (08) 8797 0997 · see contact.